Terms and Conditions

General Terms & Conditions

CraftHub Korlátolt Felelősségű Társaság (seat: 1037 Budapest, Jablonka utca 31., Hungary; company registration number: 01-09-373899; tax number: 28788153-2-41; hereinafter referred to as “CraftHub” or “we”, “us”, “our”) is a limited liability company registered by the Court of Registration of the Metropolitan Court in accordance with the effective Hungarian laws.

These are the General Terms and Conditions (hereinafter referred to as “GTC”) and the Code of Conduct that apply to all conferences, workshops and events managed, planned, organized or provided by CraftHub and/ or its subcontractors, including “Compass”, “Craft”, “Crunch”, “Amuse”, “Impact”, "Reinforce" and “Stretch” (hereinafter referred to as “Event”) as well as related services.

Services provided under this GTC also include the operation of Event websites and their related subdomains including those pertaining to registration for attendance at the Event and to be a volunteer at the Event; the Event apps; the workshops; online surveys relating to the Event; operation of the Event official social media channels, either free of charge or for consideration provided by CraftHub or its contracted partners in relation to the Event or other services which might be offered by CraftHub in relation to the Event from time to time. For the purposes of this GTC, reference to the Event will include related services as well, unless separately purchased by the Attendees. By registering for and/or attending an Event all attendees, speakers, sponsors, volunteers or other participants (hereinafter collectively referred to as “Attendees” or “you”) agree to this GTC and the Code of Conduct, available also at the particular Event’s website, to be binding to the Attendees and CraftHub’s respective legal relationship.

The Contract

CraftHub undertakes to provide Attendees with the opportunity to participate at the Event and to provide connected services according to the provisions of this GTC and Code of Conduct and any eventual further rules set forth by CraftHub regarding the specific Event, and the Attendees undertake to pay the designated participation fees. Upon completing registration and paying the participation fees the Attendees are eligible to attend the Event unless otherwise specified by CraftHub or Event-specific rules. By completing registration on behalf of another individual you are warranting that you have made the registered Attendee aware of this GTC and that the registered Attendee has accepted this GTC.

CraftHub is entitled, at its own discretion, to assign subcontractors and agents to organize and implement the Events or any part of it.

Payments of the Fee

Attendees shall register on the Event’s website, pay the dedicated fees of the tickets (unless the respective Attendee’s entrance is free of charge or complimentary) and accept the GTC and Code of Conduct. All bookings made prior to the Event must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. The invoice will be sent within 2 (two) weeks after registration. Payments should be made in advance and in EUR only, using a debit or credit card, PayPal or via bank transfer. Tickets are only valid for the registed ticket holder and cannot be given to someone else during the Event. Attendees may be requested to present registration confirmation/receipt or a valid ID document at the registration counter as proof of their registration and payment.

Any other costs associated with the attendance of the Event shall be borne solely by the Attendees.

Early Bird Rate, Late Bird Rate, Diversity/Equality Rate and other Discounts

In order to be qualified for any “early bird” rates (if we have any), booking and payment must be received before the deadline date listed in the Event marketing material and on the website of the Event. „Late bird” tickets are tickets with a higher price available only after the regular price tickets are no longer on sale. „Diversity/Equality” tickets are available for colleagues of different genders (e.g. a female and a male duo) according to the conditions presented in the Event marketing material and on the website of the Event. Other tickets and coupons with certain discounts may be applied to Attendees in line with the conditions presented in the marketing material and/or on the website of the Event.

Hospitality Costs

On our offline Events hospitality service such as food and drinks is provided by a third party contractor to all Attendees. The costs of hospitality service are included in the price of the tickets and listed as a mediated service in the final invoice.

Transferring Tickets

Attendees may nominate an alternative person to attend up to 2 weeks prior to the start of the Event. Event tickets are non-transferable afterwards, unless the ticket, the website or any marketing material of the respective Event otherwise provides.

Refund Policy

CraftHub operates a strict no-refund policy for voluntary cancellations by Attendees. This includes, but is not limited to, personal schedule conflicts, travel issues, or any other personal circumstances. Once registration is confirmed and payment is made, no refunds will be provided under any circumstances, except as outlined in this GTC.

In exceptional circumstances, such as documented medical emergencies or hospitalization, CraftHub may consider issuing a refund at its sole discretion. Refund requests must be submitted in writing within 7 days prior to the Event, along with all relevant documentation. CraftHub reserves the right to determine whether a refund will be issued on a case-by-case basis and the decision is final. No refunds will be issued for changes in speakers, program adjustments, limited seating, technical difficulties, or any other incidents, inconveniences, or discomforts experienced during the Event. CraftHub reserves the right to modify the Event content or schedule at its sole discretion. Such changes, including the inability of specific speakers to attend, do not entitle Attendees to any form of compensation, including refunds or credits.

Alterations to Programme - Cancellation/Postponement of Event

In the event of postponement, CraftHub will automatically transfer all Attendee tickets to the new event date. No refunds will be issued for postponements, regardless of the reason for rescheduling.

If the Event is canceled due to force majeure circumstances (such as government-imposed restrictions, natural disasters, acts of terrorism, or public health emergencies), no refunds will be issued. At CraftHub's sole discretion, a credit may be issued for use at a future event organized by CraftHub. The credit will be valid for a specified period and non-transferable.

In the rare event that CraftHub cancels an Event for reasons unrelated to force majeure or force majeure-like events, CraftHub will either issue a refund or offer a credit for future events at its sole discretion. The decision regarding refund or credit issuance will be made by CraftHub and communicated to Attendees.

In the rare event that CraftHub cancels an Event for reasons in its control, or for reasons unrelated to such force majeure events, CraftHub will either issue a refund or offer a credit for future events at its sole discretion. The decision regarding refund or credit issuance will be made by CraftHub and communicated to Attendees.

CraftHub reserves the right to make alterations to the Event program, including changes to the schedule, speakers, or content, without any obligation to refund fees or provide other compensation. Such changes do not entitle attendees to cancel or request a refund.

CraftHub will not be liable for any costs incurred by Attendees, such as travel, accommodation, or other arrangements, in the event of cancellation or postponement of the Event, regardless of the reason. Attendees are encouraged to make flexible travel and accommodation arrangements.

In the event of cancellation or postponement, CraftHub will make all reasonable efforts to notify registered attendees within 7 days prior to the scheduled Event date.

Photography & Filming, IP rights

By participating in any Event, Attendees expressly acknowledge and provide irrevocable, royalty-free consent for CraftHub to film, live stream, photograph or otherwise record the Event or parts of it including their image, voice, likeness, or any other personal characteristics through any media. CraftHub reserves the right to distribute, broadcast, use, edit, disseminate such media for promotional, commercial, or archival purposes, including providing copyrights or sublicensing these rights to third parties, without limitation in time, territory, or format, and without requiring any further approval or notification from the Attendees. This consent applies exclusively to event-related content and promotional materials in connection with CraftHub’s activities. Attendees waive any right to review or approve any such use, and CraftHub shall not be liable for any claims related to such media content.

Liability and Safety

Attendees participate in the Event at their own risk. CraftHub excludes any liability toward Attendees except for breaches of contract damaging health and/ or human life, if such damages are caused by CraftHub intentionally or by gross negligence. Accordingly, CraftHub excludes any liability under the Hungarian Civil Code to the widest extent with regard to any other kinds of direct or indirect damages or losses suffered in connection with attending the Event. This exclusion also applies to any interruption of services, lost profits, loss of contracts or business opportunity, loss of data, or any other consequential, incidental, special, or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise.

Attendees expressly acknowledge that in case tickets to an Event are not purchased from CraftHub or in case of false tickets or tickets being otherwise invalid, CraftHub shall have no liability whatsoever towards the Attendee (ticketholder).

During our offline Events, the Attendees are entitled to use the existing visitor cloakrooms free of charge. CraftHub shall assume no liability for the deposited items.

Attendees are required to abide by general norms and in accordance with relevant legal regulations, the GTC and Code of Conduct of the Events and with any other rules of the Event eventually set forth by CraftHub. Attendees are required to refrain from all unlawful actions, statements or behaviour which endanger the life, health, physical or psychological well-being of others or which may violate others’ personal rights or damage any third person’s property. In case of an offline event attendees are prohibited to enter the closed areas accessible from the Event site. Attendee releases CraftHub, its representatives, employees, managers, members, officers, from all claims and demands arising out of or in connection with the actions of the Attendee towards any third party, including, without limitation, all claims for invasion of privacy, infringement of right of publicity, defamation and any other personal and/or property right violation.

CraftHub will procure compliance with the rules of conduct and safety of the Event. Attendees expressly undertake, by virtue of their participation in the given Event, to fully cooperate with CraftHub and to follow its instructions, especially in the event of an emergency or if other important circumstances (for example reasons of public health) justify it. CraftHub has the right to refuse access to or remove from the Event any Attendees who violate this GTC and the Code of Conduct and/ or any other binding rules of the specific Event, or in case of any other unethical behaviour and/ or a behaviour that creates a disruption or hinders the Event or the quality of the Event content.

The Attendee represents that the data that it has provided will be provided always correctly, especially when making purchases regarding the Events and on any other occasion when required for the use of related services. CraftHub does not bear liability for damages resulting from incorrect, non-functioning or otherwise not appropriate data, email addresses or delivery addresses being provided, and may demand compensation for damages arising from such circumstance. CraftHub does not examine any of the material, information, documents, data, statements, etc. presented during the Event, therefore, CraftHub shall exclude its liability to the widest extent resulting from any inaccuracy in this regard. Furthermore, any views, opinions, and statements expressed by any Attendee at the Event are theirs alone and do not reflect the views, opinions, or positions of CraftHub or any staff thereof.

The Attendee acknowledges that CraftHub does not bear liability for any damage or abuse arising during or as a consequence of any payment method, or for the errors, failings or security of the payment method used. In the case of bank transfers, CraftHub is not liable for the time taken for the transfer to be processed (with particular regard to banking holidays), or for damage arising from incorrect provision of the payee identifier or the transfer amount.

CraftHub engages third-party contractors to provide certain services, for example in connection with hospitality, technical support, and venue management. CraftHub assumes no liability for the quality, availability, or performance of services provided by third-party contractors. Attendees acknowledge that any claims, damages, or losses arising from such services must be addressed directly with the respective third-party provider, and CraftHub shall not be held responsible for any issues related to third-party services.

Pursuant to this GTC and Article 6:22 Paragraph (3) of the Hungarian Civil Code, claims arising from the legal relationship between CraftHub and the Attendees may only be enforced within a six-months limitation period.

Personal Data Protection

By registering to and/or attending an Event you accept and consent to that CraftHub shall control your personal data with the purpose of performing its contractual obligation as well as with the purposes set forth in the below Privacy Policy, and based on the applicable data protection laws (including the EU General Data Protection Regulation (GDPR). This acceptance provides CraftHub with the lawful basis to collect, control, and process your personal data in accordance with its contractual obligations, as well as for the purposes outlined in the Privacy Policy. All personal data will be processed in compliance with all applicable data protection laws, including the GDPR. The Privacy Policy provides detailed information about the types of personal data collected, the purposes of processing, your rights as a data subject, and how CraftHub ensures the protection of your personal data.

General Provisions

CraftHub retains exclusive ownership of all intellectual property rights related to the Event, including advertising, promotional materials, and hospitality services.. Any form of economic, commercial or advertising activity on at our Events without the prior written permission of CraftHub is prohibited. Furthermore, according to the present GTC Attendees agree not to copy, sell, trade, transfer, share or otherwise merchandise any media, material or other content of the Event, unless such right is granted by CraftHub in this GTC and Code of Conduct or in any other way in writing. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event or in any materials distributed at or in connection with the Event for any reason without the prior written permission of CraftHub. For the avoidance of doubt, nothing in this GTC shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by CraftHub or any of its Sponsors and partners. Nor does this GTC grant to you any right or license to any other intellectual property rights of CraftHub, all of which shall at all times remain the exclusive property of CraftHub.

CraftHub reserves the right to modify this GTC from time to time to accurately reflects legal requirements of Hungarian or EU law or the legitimate business interest of CraftHub. Therefore, your responsibility is to occasionally or prior to an Event check this website and familiarize yourself with changes to the GTC which might occur from time to time.

In case of any conflict between this GTC and regulations set forth in the ticket & promoting materials for an Event, the latter shall have priority over this GTC.

This GTC and any agreement derived from it shall be governed by the laws of Hungary without respect to the conflict of law rules, with exclusive jurisdiction resting in the competent courts of Hungary.

The Attendees and CraftHub declare that the ordinary courts of law competent as per the registered office of CraftHub shall have sole jurisdiction with regard to any legal dispute concerning any of their legal relationship, should it be based on this GTC or of any other nature in connection with any Event, without regard to conflict of laws regulations.

General Contact Information

For further information please contact: hello@crafthub.events. Registered seat of CraftHub: 1037 Budapest, Jablonka utca 31., Hungary

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